Shipping Policy

Processing Time

All orders are processed within 1–2 business days. Orders are not processed or shipped on weekends or public holidays. You will receive a confirmation email with tracking information once your order has been dispatched.

Shipping Carrier

Watch Garage Porto ships all orders worldwide via DHL Express, ensuring fast, reliable, and fully tracked delivery.

Estimated Delivery Times

• Portugal: 1–2 business days
• Europe: 2–3 business days
• Rest of the World: 3–7 business days (depending on destination)

Delivery times are estimates and may vary due to customs clearance, public holidays, or other factors outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on the destination and weight of your order. The exact shipping cost will be displayed before you complete your purchase.

Customs & Import Duties

For orders outside the European Union, customs duties and import taxes may apply. These charges are the responsibility of the customer and are not included in the shipping cost. We recommend checking with your local customs office for more information.

Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can track your order directly on the DHL website.

Lost or Damaged Shipments

If your order arrives damaged or is lost in transit, please contact us at watchgarageporto@gmail.com within 7 days of the expected delivery date and we will work with DHL to resolve the issue promptly.